One plan. No per-patient charges.

One plan, because choosing between tiers would mean guessing how many complaints you get before you have any way of knowing.

What the one-time fee covers

We register your hospital on the WhatsApp Business Platform, write the message templates, and submit them to Meta for approval. We configure the three numbers — discharge desk, grievance officer, and owner — and set your CSAT timing, review invite delay, and department list. We set up your Google Business Profile review link so every patient who answers gets a direct path to leave a review. Before go-live, we run a test discharge end to end so you can see every message before a real patient does. We train the discharge desk and the grievance officer in one session, usually under an hour.

Meta decides how long approval takes. We cannot speed that up, but we have done this before and will tell you honestly what to expect.

Included

• Patient CSAT — one WhatsApp question, four hours after discharge, 1 to 5. Nothing for the patient to download.
• Complaint categorisation — the patient picks what went wrong: waiting, billing, behaviour, cleanliness, or communication.
• Grievance alerts — a score of 1 or 2 reaches the grievance officer in about two minutes, graded by severity, with buttons to acknowledge and resolve.
• Automatic follow-up — up to three reminders, paced by severity, until closed.
• Review invitations — every patient who replies gets one, same wording, same two-hour delay, whatever they scored. No score filtering, ever.
• Recurring-issue detection — if the same department and complaint type crosses a threshold, the operations number is told.
• Monthly report — scores, complaint types, time to close, best and worst department. Arrives on the 1st.
• Morning digest — consent gaps, abandoned intakes, unanswered CSATs, open grievances, every day at 08:00.

What CareLoop won't do

No score filtering. We're not your appointed grievance officer. We don't make you DPDP-compliant by ourselves — we only message patients who consented and keep the record. We can't rush Meta's approval timeline. No dashboard, on purpose: three phones and one monthly report. See the full list on the FAQ page.