Your patients have opinions about your hospital. Nobody is collecting them.

The ones who speak up on their own are almost never the happy ones, and what they write is what the next family reads. CareLoop asks everyone, on WhatsApp, after every discharge.

Every chart ends on this line. Nobody reads it, because nobody fills it in.

patients discharged without ever being asked

unhappy patients who post on Google instead of calling

before a complaint reaches someone senior enough to act

These three are our own estimate, not published research. Ask us and we will show you how we got them.

A patient's relative posted about their visit in three housing society WhatsApp groups before anyone at the hospital heard about it. Your grievance officer found out from a staff member who saw the screenshot.

One phone call the same day would have settled it. Nobody knew to make it.

Every month, hundreds of patients leave your hospital with an opinion. You hear almost none of it.

The patient goes home and you never hear anything.

Nobody calls, nobody asks. Whatever happened to them, the hospital has no record of it.

Your Google rating is written by your worst days.

Happy patients almost never post. So the page a new family reads is made up of the bad days.

By the time you hear about it, it is already a WhatsApp forward.

It spreads outside the hospital first. You are the last to know.

Nobody can tell you how last month actually went.

No scores by department, no idea how many complaints got sorted, no way to see if things are getting better.

None of it shows up on a bill, so nobody argues about it.

Illustrative estimate, not published research.

Your team sends one message. Everything else happens on its own.

Your discharge desk sends one WhatsApp when a patient leaves. Everything after that happens on its own, from the hospital's own number.

Staff logs the discharge

One question at a time. No form, no login, nothing to learn after the first day.

We ask the patient, privately

One question on WhatsApp, 1 to 5, once they are home and the day has settled.

The score goes where it should

A 1 or 2 reaches your grievance officer in about two minutes. Everyone who answers gets the same review invitation two hours later, whatever they scored.

A monthly report, highest and lowest department

Scores, complaint types, and how long things took to close. Arrives on the 1st.

The desk answers one question at a time, so there is nothing to fill in wrong. No patient is messaged unless this says yes.

The review invitation goes to every patient who answers. Same wording, same delay, whatever they scored.

Priya's number is not in the alert. It only arrives after CALL PATIENT is tapped, so asking for it is a step that gets written down.

Every complaint is graded the moment it arrives, and the grade decides how often your officer gets chased.

The grade comes from a rule, not from whoever is on duty. Once the full picture is known, it can only get more serious — never less. Reminders stop after three. If it is still sitting there after that, more messages will not help, so the owner is told once.

Three phone numbers. No teams to build, no dashboard, no login.

Discharge desk

Sends one message per discharge. Nothing else.

Grievance

Gets every alert and reminder. The only person who needs any real training.

Owner

Gets a monthly summary, and one alert if a serious complaint is being ignored.

The grievance number is usually someone you already have. We are not asking you to hire anyone. We just make sure the job is visible and has a clock on it.

The owner gets one message, and never has to log in anywhere.

On the 1st, the main numbers arrive on their own. Reply for the full version.

Small departments are left out

A department with fewer than ten replies is left out. With three replies an average is really one person's opinion, and in a small department everyone would know whose.

The repeat-complaint alert goes to the officer

Every night we count complaints by department and type. If the same pair reaches three in seven days, or five in thirty, the grievance number is told. It is plain counting. Whoever reads it decides what it means.

The log cannot be changed

Every event is written the moment it happens, into a log nobody can edit or backdate. Not your staff, not us. It helps with an audit. It is not your hospital's official grievance system, and the person on the grievance number is someone CareLoop sends alerts to, not an appointed grievance officer.

One plan. No per-patient charges.

One plan, because choosing between plans would mean guessing how many complaints you get before you have any way of knowing.

Up to 800 discharges a month. More than that, or more than one location, we quote from ₹34,999.

We register your hospital on the WhatsApp Business Platform, write the message templates, and submit them to Meta for approval. We configure the three numbers, discharge desk, grievance officer and owner, and set your CSAT timing, review invite delay, and department list. We set up your Google Business Profile review link so every patient who answers gets a direct path to leave a review. Before go-live, we run a test discharge end to end so you can see every message before a real patient does. We train the discharge desk and the grievance officer in one session, usually under an hour.

Meta decides how long approval takes. We cannot speed that up, but we have done this before and we will tell you honestly what to expect.

One complaint handled too late costs more than six months of this.

Patient CSAT: One WhatsApp question, four hours after discharge. A number from 1 to 5. Nothing for the patient to download.

Complaint categorisation: The patient picks what went wrong: waiting, billing, behaviour, cleanliness or communication. Nothing for you to read through.

Grievance alerts: A score of 1 or 2 reaches the grievance officer in about two minutes, graded by severity, with buttons to acknowledge and resolve.

Automatic follow-up: If a complaint is not picked up, the officer is chased. How often depends on how serious it is. Up to three reminders, then it stays in the morning list until it is closed.

Review invitations: Every patient who replies gets one. Same wording, same two-hour delay, whatever they scored. No score filtering, ever.

Recurring-issue detection: Every night, if the same department and complaint type crosses a threshold, the operations number is told.

Monthly report: Scores, complaint types, and how long things took to close. Your best and worst department. Arrives on the 1st.

Morning digest: At 08:00, the operations number gets a count of anything that needs attention: consent gaps, abandoned intakes, unanswered CSATs, open grievances.

What CareLoop will not do.

No score filtering

The invitation is the same for a 1 and a 5. Sending it only to happy patients is against the rules and gets listings taken down.

We are not your grievance officer

We record what was done and when. The job, and the person doing it, stay yours.

We do not make you DPDP-compliant

We only message patients who said yes, and we keep the record. The responsibility stays with you.

We cannot rush Meta

We write and send the messages in for approval. How long that takes is up to them.

No dashboard

On purpose. Three phones and one monthly report. Nothing new to log into and forget about.

Nothing made up

Every number comes from something a patient actually replied. Nothing is guessed.

The record is being written either way.

Patients are making up their minds today. The only question is whether it reaches your grievance officer on Tuesday, or a WhatsApp group on Friday.

For hospitals that would rather hear it from the patient on the day than read it from a stranger a week later.