Most hospitals find out from a WhatsApp group, not the patient.

CareLoop exists because of a pattern that repeats at almost every hospital: a patient goes home unhappy, says nothing to anyone on staff, and posts about it somewhere the hospital sees last — a Google review, a relative's status update, a housing-society group.

By the time it reaches someone who can act on it, it has already been read by the next family deciding where to get treated.

CareLoop asks every patient the same question, on WhatsApp, a few hours after they go home — not just the ones who already made up their mind to complain. A bad answer reaches the grievance officer in minutes. Every answer, good or bad, gets the same review invitation. Nothing is filtered, because filtering it is against WhatsApp Business Platform's own rules and gets a hospital's number taken down.

What we're not

CareLoop is not a hospital's official grievance system, and it doesn't make a hospital DPDP-compliant on its own. It only messages patients who consented, and it keeps an audit-supporting record of what happened and when — the responsibility for acting on that record stays with the hospital. We say this plainly on the pricing page too, because a tool that oversells what it does is a tool nobody trusts by month two.

Nothing made up

Every number CareLoop reports — response rates, average scores, time-to-resolve — comes from something a patient actually replied. No estimates presented as facts, no scores filtered before a review invitation goes out.