Hospital Onboarding

Let's get CareLoop set up for you

Fill this in once and we'll take it from here — WhatsApp number verification, staff setup, and go-live. Takes about 5 minutes.

Not sure why we need all this, or how long it takes? Read the quick guide →

Hospital Hospital name

Must match your GST certificate exactly.

GST number

Needed to verify your business with WhatsApp.

Upload your GST certificate

The actual document, not just the number — PDF, JPG or PNG, up to 10MB.

Registered address

Also must match your GST certificate exactly.

Your website

Optional — if you don't have one, just use the GBP link below.

Your Google Business Profile link

Used to invite happy patients to leave a Google review.

Owner / decision-maker Owner name Owner's WhatsApp number

Gets your monthly report, plus urgent alerts like an unresolved complaint. Not for everyday use.

Staff who'll use CareLoop day to day Discharge desk's WhatsApp number

Whoever is in charge of the patient at discharge.

Grievance officer's WhatsApp number

Complaints land here. Can be the same number as above.

Your CareLoop system number A new WhatsApp number, just for this

Must be brand new, never used on WhatsApp before — any new SIM works. We'll need an OTP from it during setup; details by email.

Your contact Your name Your email

Updates and payment links go here.

Thanks — we've got it.

Here's exactly what happens next, and when you'll hear from us.

Business verification starts today, using your GST details.This is Meta's own review, not ours — it usually takes anywhere from 2 days to a week. No action needed from you unless Meta asks a follow-up question, which we'll forward immediately.
We'll set up your new number on our side.No login or account needed from you for this part. Once it's live, you can take the SIM out of any phone — just keep the number active with a simple yearly voice-only recharge.
We'll schedule a 2-minute call for a one-time verification code.Whoever has the new number's phone will need to read us a code the instant it arrives — we'll agree on a time in advance, once step 1 clears.
One supervised test discharge with your staff, then you're live.We'll walk your team through it before anything goes out to real patients.

Why the wait? That window is Meta's own business verification queue — it's what stands between any hospital and sending WhatsApp messages under its own name, and it's outside anyone's control but Meta's. We'll email you the moment there's news; no need to check in.

Questions in the meantime? info@careloop.app or read the full guide.